AUTHORS
Van der Laan, J.D., Heino, A., & De Waard, D.
The System Acceptance Scale is a simple technique for studying acceptance of new technologies. It consists of 9 items, rated on a five points scale and includes two factors: usefulness of the system and satisfaction of the system.
REFERENCE
Van Der Laan, J. D., Heino, A., & De Waard, D. (1997). A simple procedure for the assessment of acceptance of advanced transport telematics. Transportation research. Part C, Emerging technologies, 5(1), 1-10.
A System Acceptance Scale